Terms and conditions

1. Introduction

Thank you for your interest in our company, website, products and services. Please read this document carefully. By browsing our website, registering or placing an order you agree the Terms and Conditions described below. This document represents a legal agreement between you and us.

Please read the Privacy Policy before browsing, registering and placing an order. If you do not agree the Terms and Conditions of Privacy Policy please leave the website.

We have the right to change the Terms and Conditions any time without notice. Terms and Conditions are applied at your order by the time of placing it. By accessing our website you will find the latest version of the Terms and Conditions.

If you have any questions please contact us at tom@pharmacopeia.eu and we will reach you as soon as possible.

This website is owned by Pharmacopeia kft., a limited liability company, which operates in accordance with the laws of Hungary registered at the Trade Register Office under no. HU28766902. The company is headquartered in Budapest, Keleti Karoly street 46 and is referred to as ‘Company’, ‘The Company’ or ‘Pharmacopeia.’. You will be referred in this section of the Terms and Conditions as ‘User’, ‘Visitor’, ‘Customer’ or ‘Client’.

2. Eligibility

To be able to place an order legally on our website, you must: a) Have over 18 years old; b) Agree the Terms and Conditions; c) Provide real, complete and up-to-date contact info.

The personal data that you provide us will be used in compliance with the National and European regulations known as GDPR. For more information please read the Privacy Policy.

3. User responsibilities

Adherence to the following rules by the user is essential:

The use of this website will be made exclusive for making legitimate orders or informative purposes;

The user refrains from making any false or fraudulent order, otherwise we will cancel the order and inform the competent authorities;

The information provided will be real, complete and up-to-date;

Respect for the intellectual property rights regarding any elements found on this website;

Any action that could cause any damage to the website is prohibited.

We reserve the right to block the access of any user who violates the above rules and contact the competent authorities.

It’s your responsibility to periodically check the Terms and Conditions page for changes. Your continued use of the website after any changes constitutes your acceptance of those changes.

You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction (including copyright law).

It is forbidden to transmit computer viruses or other destructive codes.

Violation of any of these terms will result in immediate termination of service to you.

4. Products

The prices displayed on the website www.pharmacopeia.eu are expressed in EURO. The prices displayed are valid at the moment of accessing the website. We reserve the right of changing them at any time, without notification.

By placing an order on the website www.pharmacopeia.eu you irrevocably undertake to pay the value of the ordered products. Regarding this, we inform you that during the procedure of processing the order you will be redirected to yours bank’s partners to complete the payment.

The prices for our products can be changed without a notification. We reserve the right at any time to change or discontinue our services without notice. We will not be liable to you or any third party for any product changes, price changes, suspensions or interruptions of services.

The products on the website www.pharmacopeia.eu are not intended for human or animal consumption. They are exclusive products for technical use. Pharmacopeia Kft. is not responsible for any uses other than the indicated ones.

Certain products may have limited quantities and may be returned or exchanged only in accordance with the return policy. We do our best to display the colors and images as accurately as possible, but we cannot guarantee that there will be no compatibility issues.

We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction. We adapt this right case-by-case.

All product descriptions or product prices are subject to change at any time without notice. We reserve the right to discontinue the marketing of any product at any time. Any offer for any product on this website is void if prohibited.

We do not guarantee that the quality level of any products, services, information or other materials purchased or obtained by you, will meet your expectations but we constantly strive to do so.

5. Payment details

We reserve the right to reject any order placed on this website. We may limit or cancel quantities acquired per person or per order. These restrictions may include orders placed on the same customer account, credit card, orders that use the same billing and/or delivery address. In case we make a change or cancel an order, we will try to inform you via email, billing address or phone number that you provided when the order was placed. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors.

When you place an order on this website you must provide real and complete information to complete it. You agree to promptly update your account information so that we can contact you if there is an incomplete order placed.

6. Optional tools

Any use of the optional tools offered through the site is at your own risk and discretion. Also you must ensure that you agree the terms and conditions of the tools provided by third parties (if any). Certain content, products and services available through our service may include materials from third parties.

Third-party links on this website may redirect you to third-party websites that are not affiliated to us.

We are not responsible for the examination or evaluation of the content or the information accuracy and we will not have any responsibility or liability for third-party materials, products or services.

We are not liable for any damages related to the purchase or use of the products, services, resources, content or any other transactions made in connection with third party websites. Carefully review the policies and practices of third parties and make sure you understand them before engaging in any transaction. Complaints, concerns and questions regarding third-party products should be addressed directly to third parties.

If in the future there will be new services and functionalities on the website, they will be subject to the Terms and Conditions.

We may monitor, edit or remove content that we determine in our sole discretion to be illegal, offensive threatening, defamatory, pornographic, and obscene or infringing the intellectual property of any party or these Terms and Conditions.

You are responsible for your comments in the sense that they will not infringe any rights of any third party, including copyright, trademarks, privacy, personality or other personal rights. You also agree that your comments will not contain defamatory, illegal, abusive or obscene material or contain any computer virus or other malware that could affect the operation of the service or any related website. You must not use a fake email address, pretend to be someone else, or mislead us or any third party as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We do not assume any responsibility for any comments posted by you or any third party.

7. Errors or omissions

While we strive to avoid such situations occasionally there may be information on our site that contain typographical errors, inaccuracies or omissions that relate to product descriptions, pricing, promotions, offers, fees for shipping the products for transit and product availability. We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate.

The images published on the site are in line with reality, but sometimes the color shades of the products may differ slightly, due to the execution process of the photos or the settings of your monitor www.pharmacopeia.eu customers will always be informed if a product is or is not in stock, if it can be ordered, how long it will be until is processed and in how long the product will reach them. This information will be sent by e-mail or telephone. Images with products, offers, prices and contests are subject to change without notice. The products sold through www.pharmacopeia.eu, will be accompanied at the time of delivery by the fiscal invoice or fiscal receipt.

8. Prohibited uses

In addition to other prohibitions contained in the contents of this document, the use of the site or its contents is prohibited:

a) for any illegal purpose;

b) requesting other persons to perform or participate in any illegal acts;

c) violation of any national and European regulations, rules, laws or ordinances;

d) infringement of our intellectual property rights or the intellectual property rights of others;

e) harassment, abuse, insult, injury, defamation, slander, despair, intimidation or discrimination based on gender, sexual orientation, religion, ethnicity, race, age, national, origin or disability;

f) presentation of false or misleading information;

g) uploading or transmitting viruses or any other type of code that will be or may be used in any way that affects the functionality or operation of the site;

h) collecting and tracking the personal information of others;

i) spam, phish, pharm, pretext, spider, crawl or scrape;

j) for any obscene or immoral purpose;

k) interfere with or circumvent the security features of the site.

We reserve the right to discontinue your use of the Site in violation of any prohibited use case.

9. Limitation of liability

Pharmacopeia Kft. tries, within the site, to offer its customers a description as detailed as possible on its products, but does not guarantee that the description of the products or any other content of the site www.pharmacopeia.eu is complete or completely free of errors. We also do not assume responsibility for any type of loss such as: data loss, lost profits, inability to use the data on this site, changes without prior notice of data, prices or structure of the site.

We cannot guarantee that the use of our service will be uninterrupted, timely, safe or error-free.

The company that owns the website www.pharmacopeia.eu ,directors, employees, affiliates, agents, contractors, suppliers, service providers or licensors shall be held responsible for any injury, loss, direct or indirect claim of any kind, including, not limited to: lost profits, lost revenue, lost savings, lost data, replacement costs or any other similar damages, whether based on contractual or tort liability.

Products and claims related to specific products on or through this site are not approved for the diagnosis, treatment, cure or prevention of disease.

This site is not intended to provide diagnosis, treatment or medical advice. The products, information and other content provided on this site are supplied for informational purposes only. Please consult a specialist regarding any health-related diagnosis or treatment options.

The information on this site, including any product label or packaging, should not be construed as a substitute for the recommendations of a healthcare professional. This site does not recommend self-management of health issues. The information on this site is incomplete and does not cover all diseases, ailments, physical conditions or their treatment. Contact your doctor immediately if you have any health questions. Do not ignore or delay medical advice based on the information you have read on this site.

You must not use the information or services on this site to diagnose or treat any health problems or to prescribe any medication or other treatment. You should always consult your doctor and read the information provided by the manufacturer of the product and any label or packaging of the product, before using any medicine, nutritional, herbal or homeopathic or before starting any exercise or diet program, or to start any treatment for a health problem. People are different and may react differently to different products. Product evaluations on www.pharmacopeia.eu are strictly personal opinions made in their own personal capacity and are not intended to replace adequate medical care or the advice of a health professional.

Always check the product label or packaging before using any product. If there are discrepancies, customers must respect the information provided on the product label or on the packaging.

Pharmacopeia Kft. is not responsible for any information provided on this site regarding recommendations for the use of supplements for the treatment of health conditions and disorders. Consult a health care professional before beginning any diet, supplement, or exercise program.

10. Intellectual property

The use of the site www.pharmacopeia.eu (including visiting and buying products) implies acceptance of certain terms and conditions of use, obviously in the form of a legal contract between the user and Pharmacopeia Kft. , therefore, it is recommended to read carefully the paragraphs next.

Visiting or purchasing the products on our site automatically implies acceptance of these terms and conditions. Also, the use of any other current or future services provided by Pharmacopeia Kft, implies acceptance of the same terms and conditions.

The entire content of the  www.pharmacopeia.eu site is protected according to copyright law and intellectual property rights laws. The use without written consent of the Pharmacopeia Kft , of any items belonging www.pharmacopeia.eu site is sanctioned by laws.

As a user, you may not modify the website in whole or in part, reproduce the site in whole or in part, copy, sell or operate the site in any other way without the consent of the company. The Visitor / Customer / User will not modify, copy, distribute, transmit, display, publish, reproduce, license, create derivative products, transfer or sell any information or services obtained from or through this website. We would like to inform you that “Pharmacopeia” is a registered trademark, and therefore any use of the trademark without the consent of the company is prohibited and punishable by law.

The content of this site, including but not limited to logos, stylized representations, symbols, images, photographs, text content and the like, is the exclusive property of Pharmacopeia Kft.Copying, distribution, publication, modification, completion, use, display, inclusion, binding, transmission, removal of signs, photographs, images, pieces of text, display, sale, etc., of content, data, information, photographs or other is not permitted. information found on the site, without prior, express permission, granted in writing Pharmacopeia Kft. No Customer acquires, by using and accessing the site, any right or license to use any of the information on the site. No customer has the right to use an automatic or manual device to monitor the materials available on the site.

11. Obligation of confidentiality

The customer has the obligation to maintain the confidentiality of the information he has become aware of when accessing and using the site, as well as during communications transmitted during registration, authentication, placement and fulfillment of orders and other such issues related to the use of the site. The client is prohibited from disclosing to third parties its relationship with Pharmacopeia Kft.

The client transmitting the information or material through this site, ideas, concepts, know-how, techniques, etc. gives us unrestricted and irrevocable access to them as well as the right to use, reproduce, display, modify, transmit and distribute this material or information.

The availability of a product in stock, whether it is part of a promotion or not, is announced by email after the order is placed by the Customer.

Pharmacopeia Kft.has a strict policy on the confidentiality of customer data, set out in the separate section Privacy Policy.

12. User registration

Any customer who wishes to do so can register on our website by simply clicking on the Registration button available on the main page and following the required steps in order to register.

To register, you will be asked to enter your first and last name, email address and password. You must enter a valid email address, otherwise it will not be possible to continue the registration procedure on the site. You are fully responsible for the security of your password and any registration, authentication, and account information. You are fully responsible for any order and / or payment made by using our site in your account.

13. Placing and confirming the order

The order is placed by completing the following steps:

1. Select the desired products and add them to the Shopping Cart, by clicking on the “Add to Cart” button,

2. If you want to add more products to the cart, click on the “Continue shopping” button, or, if you want to complete the order, click on the “Complete the order” button.

3. After selecting the desired products, if you do not have an account on the site and do not want to create an account on the site, select “Complete order as a Visitor” and enter the email address to confirm receipt of the order.

4. Enter your billing information.

5. Enter the delivery address.

6. Delivery is made by own courier.

7. Tick the “Agree to Site Terms and Conditions / Privacy Policy” field,

8. Place the order by clicking on the “Finish order” button

9. Payment is made.

14. Delivery policy

The products are delivered by the seller, by his own means, directly to the buyer’s home / address specified by him.

The shipment of the order for the products in stock will be made within 24 hours from the order confirmation, by email. The order should reach you within approximately 3-5 working days from the date of order confirmation. This term can be modified by circumstances beyond our control, without exceeding a term of 30 working days, calculated from the date of taking your order.

15. Complaints procedure

Any dissatisfaction related to accessing, using, registering on our website, placing an order, issues related to the order placed and the like, will be communicated to us directly, either by phone or by email at tom@pharmacopeia.eu.

Your dissatisfaction will be recorded and you will receive a written response to the email address mentioned on the occasion of notifying us of your dissatisfaction, within a maximum of 3 working days.

The customer declares that he agrees not to make public these grievances (on social networks, media, discussions at private parties or in any other way) subject to the damage caused by the image damage caused to the company: Pharmacopeia Kft. by these actions.

16. Changes to the Terms and Conditions

We reserve the right to make changes at any time regarding the content of the site www.pharmacopeia.eu the policy, terms and conditions of use, without the need for prior notice to users in this regard, although we will be careful to announce customers about these changes.

If the customer / user / visitor does not agree with the changes made by Pharmacopeia Kft. he will stop using the site. If the customer/ user/ visitor continues to use the site, shall be deemed to agree with changes.

17. Liability/ accountability

By creating and using the Account, the Client assumes responsibility for maintaining the confidentiality of Account data (user and password) and for managing access to the Account, being responsible under the law for the activity carried out through his Account.

By accessing the site, creating the Account, using the site, placing orders, etc. The customer expressly and unequivocally accepts the Terms and Conditions of the site in its latest version communicated within the site. Subsequent to the creation of the Account, the use of the content is equivalent to accepting the changes made to the Terms and Conditions of the Site and / or the updated versions of the Terms and Conditions of the Site. The customer is responsible for verifying the final version of the Terms and Conditions whenever he uses the site.

Acceptance of the Site Terms and Conditions is confirmed by checking the appropriate checkbox on the site and / or by sending the order and / or making an online payment.

We do not assume liability for damages of any kind that the customer or any other third party may suffer as a result of our fulfillment of any of our obligations under the order or for damages that may result from the use of the products after delivery and much less for their loss.

We cannot be held responsible for any damage to your computer or viruses that could infect your computer or other equipment as a result of accessing, using or browsing our site or downloading any content, information, materials. data, text, images, video or audio from our site.

18. Newsletter

Subscribing and unsubscribing to the www.pharmacopeia.eu newsletter is free and voluntary and implies acceptance of the following terms of use. Sent messages are not unsolicited and you can unsubscribe at any time by following the instructions in the footer of each email you receive. The messages sent comply with the Law on Electronic Commerce with regard to commercial communication.

If information, materials, documents are sent to us, by any possible method including e-mail, mail, fax, online forms, it will be considered that the user grants the company the unlimited, free, irrevocable right to use, reproduce, modify, adapt, distribute and present this information by any means.

During the registration on the site and / or when placing an order, the customer has the possibility to express consent to receiving newsletters.

The newsletter is a means of periodic information, exclusively electronic (e-mail, SMS) on our products and promotions in a certain period.

19. Return policy

The return of the products or the right to unilaterally terminate the contract is legislated by the government ordinance no. 34 of June 21, 2014.

According to article 9, paragraph 1 of the Government Ordinance no. 34 of 12 June 2014 on consumer rights in contracts concluded with experts, you have the right to withdraw from contracts concluded without specifying the reasons, withing 14 calendar days from the date you entered.

Customers who are not satisfied with the product may return it and / or choose another product within the value of the returned product, subject to the terms and conditions below.

Products that will be unsealed or for which the original label or packaging is missing, in whole or in part, will not be accepted for return. Before returning the products, customers must notify the trader in advance to the e-mail address tom@pharmacopeia.eu where they will specify the following:

– the product (s) they wish to return

– the reason for the return

– the option to replace or reimburse the amount

20. Major force

Neither Contracting Party shall be liable for failure to perform on time and / or for improper performance – in whole or in part – of any obligation incumbent on it under this contract, if the non-performance or improper performance of that obligation was caused by force majeure, as defined by law, for reasons beyond the control of the parties.

The party invoking force majeure is obliged to notify the other party, within 5 (five) days, of the occurrence of the event and to take all possible measures to limit its consequences.

21. Applicable law

The contract will be governed by and construed in accordance with Romanian law. Any misunderstanding in relation to the relations arising from this contract shall be settled amicably, and in case of failure, be submitted to the competent courts materially in Cluj-Napoca, the arbitration procedure being excluded.

22. Final provisions

If any part of the Terms and Conditions is inapplicable (including any provision in which we exclude our liability to you), the applicability of any other part of the Terms and Conditions will not affect all other clauses remaining in effect and in effect. As far as possible, if a clause / sub-clause or part of the clause / sub-clause can be cut to make the remaining part valid, the clause will be interpreted accordingly. Alternatively, you agree that the clause should be rectified and interpreted so that it closely resembles the original meaning of the clause / sub-clause, as permitted by law.

The above terms and conditions constitute the entire agreement of the parties and supersede all prior and contemporaneous agreements between you and Pharmacopeia Kft. Any waiver of any provision of the Terms and Conditions will be effective only if it is written and signed by a person authorized to represent the company.